Refund policy
Refund & Return Policy
At Emberra Outdoor®, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be unused and in the same condition you received it
- Items must be returned in the original packaging
- Proof of purchase or receipt is required
To request a return, please contact us at:
Please include your order number and reason for the return in your email.
Return Process
If your return request is approved, we will provide instructions on how and where to send your package.
Please note:
- Returns sent without prior approval may not be accepted
- Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately at:
We will review the issue and work quickly to resolve it.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or custom-made products
- Final sale items
- Gift cards
- Used or damaged items not caused by shipping issues
If you have questions regarding a specific product, feel free to contact our support team.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, we recommend returning the original product (if eligible) and placing a new order.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing times may vary depending on your bank or payment provider
- Most refunds are processed within 10 business days
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Information
Emberra Outdoor®
📧 Email: support@emberraoutdoor.com
📞 Phone: +44 77 1200 7517
📍 Address:
78 Shandy Street
Poet Court 203
London E1 3FT
United Kingdom